Providing leading edge communications solutions
at the heart of Care Homes

What is Medic-Call

Medic-Call, for Care Homes satisfies the needs of Care Home management, staff, and residents and provides advanced features to support your workings with Local Authorities. Developed by British based voice specialists, Splicecom, Medic-Call satisfies the needs of both Care Home staff and residents.

The phone remains the primary method of communication for Care Home staff, its residents and residents’ families. With the need for communication 24/7, a modern telephone system must accommodate the needs and work patterns of a busy Care Home.

Medic-Call delivers a range of voice solutions that either enhance or if necessary, replace your current phone system, enabling you to deliver your services, exactly as you wish to, with ease.

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Key Features of Medic-Call Care Homes

Medic-Call Unified Device Support

Medic-Call Unified Device Support

Desk phones, smartphones, softphones, Wireless phones

Wireless Phones

Wireless Phones

DECT or WiFi for staff mobility

Room Phones

Room Phones

SIP/IP or analogue phones for residents

Medic-Call Operator Consoles

Medic-Call Operator Consoles

Central Reception/Operator position for one or many Care Homes

Staff Calling

Staff Calling

Emergency call facility for multiple members of staff, wherever they might be

Tannoy/Paging System

Tannoy/Paging System

Uses desk phones or integration with 3rd party tannoy/paging systems

Care Home Management

Care Home Management

Call reporting, Call recording, Live wallboard/dashboard

Medic-Call Admin Portal

Medic-Call Admin Portal

Browser based system admin tool

Medic-Call Attendant

Medic-Call Attendant

Single or multi-level auto attendant

Messaging

Messaging

Allows calls to ring direct or overflow to voicemail

In Queue Announcements

In Queue Announcements

Simple announcement, Position in queue, Callback

Flexible Call Distribution

Flexible Call Distribution

Unlimited call flows, unlimited groups, time of day routing, multi-site inter/overflow

Main Reception

Main Reception

Multi-site deployment or hunt groups

Emergency/Out of Hours Communication

Emergency/Out of Hours Communication

Automatically notifies on-call staff of messages

Call Forwarding

Call Forwarding

Still take calls when you’re away from the Care Home

Remote Working

Remote Working

Allow staff to work from any location

Voice Conference Bridge (VCB)

Voice Conference Bridge (VCB)

Brings diverse teams together

Traditional Telephone Features

Traditional Telephone Features

15 years telephony experience in the UK

Single Care Home Deployment

Single Care Home Deployment

A phone system physically residing in your Care Home

Single Care Home Cloud Deployment

Single Care Home Cloud Deployment

A phone system remotely located in the cloud

Multiple Care Home Deployment

Multiple Care Home Deployment

A single on premise phone system. Works across all Care Homes, each Care Home can operate independently

Multiple Care Home Cloud Deployment

Multiple Care Home Cloud Deployment

A single phone system, remotely located in the cloud. Works across all Care Homes, each Care Home can operate independently

Finance

Finance

CAPEX or OPEX or a blend of both to meet budgetary requirements