Providing leading edge communication
for Hospices & Palliative Care.

What is Medic-Call

Medic-Call for Hospices ensures the Hospice can function as a place of palliative care whilst allowing families, community services and staff to communicate effectively.

A primary back office function of a Hospice is the ability to generate charitable funding in order to retain its service. Medic-Call’s business analytics and call routing ensures fund raising staff can operate at optimum efficiency.

Medic-Call delivers a range of voice solutions that either enhance or if necessary, replace your current phone system, enabling you to deliver your services, exactly as you wish to, with ease.

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Key Features of Medic-Call General Practice

On Premise or Cloud Deployment

On Premise or Cloud Deployment

Solutions in the cloud or in your Hospice, for single & multiple locations.

Retail Stores

Retail Stores

Completely integrated with your main system

Fund Raising

Fund Raising

Historical reporting, integrated call recording & real-time wallboards

Volunteers

Volunteers

Flexible licencing & Hot Desking for ad-hoc workforce

In Queue Announcements

In Queue Announcements

Simple announcement, Position in queue, Callback

Medic-Call Attendant

Medic-Call Attendant

###Single or multi-level auto attendant

Main Reception

Main Reception

Multi-site deployment or hunt groups

Flexible Call Distribution

Flexible Call Distribution

Unlimited call flows, unlimited groups, time of day routing, multi-site inter/overflow

Emergency Staff Calling

Emergency Staff Calling

Emergency call facility for multiple members of staff, wherever they might be

Tannoy/Paging Systems

Tannoy/Paging Systems

Uses desk phones or integration with 3rd party tannoy/paging systems

Medic Call Unified Device Support

Medic Call Unified Device Support

Desk phones, smartphones, softphones, Wireless phones

Microsoft Integration

Microsoft Integration

Medic-Call works with Outlook and Skype for Business to improve communications

Wireless Phones

Wireless Phones

DECT or WiFi for staff mobility

Building Management

Building Management

Integrates alarms from alarm panels, emergency pull cords, Lone Workers and more

Medic-Call Admin Portal - System Management

Medic-Call Admin Portal - System Management

Browser based system admin tool

Messaging

Messaging

Allows calls to ring direct or overflow to voicemail

Call Forwarding

Call Forwarding

Still take calls when you’re away from the Hospice

Remote Working

Remote Working

Allow staff to work from any location

Voice Conference Bridge (VCB)

Voice Conference Bridge (VCB)

Brings diverse teams together

Traditional Telephone Features

Traditional Telephone Features

Over 15 years telephony experience in the UK