Medic-Call, for doctor’s surgeries, delivers a range of communications solutions to include phone system, digital media such as WhatsApp and video collaboration. Developed by British based voice specialists, Splicecom, Medic-Call satisfies the needs of both the Practice team and the increasing service demands of central NHS and Government.
Whilst the phone remains the primary method of communication for a surgery and its patients the need to expand communications to accommodate changes such as patient triage, communicating with tech savvy and Social Media demanding patients has never been greater.
Medic-Call delivers a range of communication solutions that either enhance or if necessary, replace your current communication systems, enabling you to deliver your services, exactly as you wish to, with ease.
Cloud, on premise or hybrid - pay monthly, outright purchase or hybrid – one system for entire CCG or individual surgery Systems – additional Health and Safety requirements to consider.
Call reporting, Call recording, Live Wallboard/dashboard, including specific Call Answer SLA compliance for NHS Wales GP Surgeries. Expands to cover multi-media conversations when multi-media deployed.
Allow staff to click and dial from a Patients Record, screen preview or automatically open Patient record when receiving calls
Instant conversations, crosses generations, secure, no charge for attaching documents or bulk sending surgery information.
How Patients wish to communicate is changing, and how they choose to message does not matter. We provide a single interface, allowing staff to reply to any message type with ease – Web Chat/Facebook/WhatsApp/Twitter/SMS/Email/Web Forms.
For busy periods, simple announcements or add position in Queue or even an option to call back a Patient whilst their call retains its queue position
A wide range of desk phones for all staff roles and budgets, some with advanced features such as Acoustic Shield (reducing the background noise for callers, caused by busy reception areas).
A full range of solutions including Patient walk-in Rooms, GP’s triage, or Meeting Room solutions
With staff members away from the Surgery, users can simply forward calls to their alternate number e.g. mobile
Offering all desk phone features and more advanced PC features with headset and Speaker Phone support, supporting work from anywhere with no VPN required!
Allows staff to make and receive calls via their Microsoft Teams client