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Call Routing

Once self-service options are selected on Medic-Call Attendant, the routing of calls to the required staff or teams is key. Exception planning, such as Bank Holidays, can be set up or configured by the practice in advance, to avoid any last-minute changes.

For multi-site deployments, calls can overflow from one surgery to another, or hunt group members can be presented calls with various ring patterns applied. Any calls flowing from one surgery to another will present their identity to staff answering the call, enabling the appropriate greeting to be offered to the patient.