Leading edge communications solutions to aid the delivery
of outstanding animal care for Veterinary Surgeries.

What is Medic-Call

Medic-Call, for veterinary surgeries, delivers a family of communications solutions that are tailored specifically for pet and animal healthcare services. Developed by British based voice specialists, Splicecom, Medic-Call satisfies the needs of both the Surgery team and the increasing service demands of customers.

The phone remains the primary method of communication for a surgery and its patients. With the need for extended opening hours, phone triage and some surgeries amalgamating, the phone system can be a burden or a blessing.

Medic-Call delivers a range of voice solutions that either enhance or, if necessary, replace your current phone system, enabling you to deliver your services, exactly as you wish to, with ease.

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Key Features of Medic-Call Veterinary

Medic-Call Unified Device Support

Medic-Call Unified Device Support

Desk phones, smartphones, softphones, Wireless phones

Medic-Call Auto Answer

Medic-Call Auto Answer

Still take calls when you can’t physically answer them

Wireless Phones

Wireless Phones

DECT or WiFi for staff mobility

Medic-Call System Integration

Medic-Call System Integration

Click to dial and show client records

Medic-Call Attendant

Medic-Call Attendant

Single or multi-level auto attendant

Surgery Management

Surgery Management

Call reporting, call recording, live wallboard/dashboard

Medic-Call Admin Portal

Medic-Call Admin Portal

Browser based system admin tool

In Queue Announcements

In Queue Announcements

Simple announcement, position in queue, callback

Quick Message Activation

Quick Message Activation

Service availability notifications

Flexible Call Distribution

Flexible Call Distribution

Unlimited call flows, unlimited groups, time of day routing, multi-site inter/over flow

Medic-Call Cloud Call Service

Medic-Call Cloud Call Service

Shared services across multiple surgeries

Medic-Call Cloud Disaster Recovery

Medic-Call Cloud Disaster Recovery

Simple emergency activation for DR

Call Forwarding

Call Forwarding

Still take calls when you’re away from the surgery

Remote Working

Remote Working

Allow staff to work from any location

Voice Conference Bridge (VCB)

Voice Conference Bridge (VCB)

Brings diverse teams together

Traditional Telephone Features

Traditional Telephone Features

15 years telephony experience in the UK

Single Surgery Deployment

Single Surgery Deployment

A phone system physically residing in your surgery

Single Surgery Cloud Deployment

Single Surgery Cloud Deployment

A phone system remotely located in the cloud

Multiple Surgery Deployment

Multiple Surgery Deployment

A single on premise phone system. Works across all surgeries, each surgery can operate independently

Multiple Surgery Cloud Deployment

Multiple Surgery Cloud Deployment

A single phone system, remotely located in the cloud. Works across all surgeries, each surgery can operate independently

Finance

Finance

CAPEX or OPEX or a blend of both to meet budgetary requirements