There will inevitably be busy periods for handling phone calls during the week which cannot be avoided. Providing callers with a clear apology message, or information about the services you offer, while they’re in a queue, can enhance the caller’s experience.
Medic-Call offers callers the ability to be called back if the queue time is long. They can even be called back on an alternative number to the one they called from. E.g., a pet’s owner rings from home, but must leave the house, and will only be available on their mobile when the call reaches the top of the queue.